Shipping Policy

We know how important it is that your order arrives on time and in perfect condition. That’s why we partner with some of the most reliable logistics providers in the country and take full responsibility for ensuring smooth and timely fulfillment of your order.

Processing & Dispatch Timelines

  • Prepaid Orders are processed and dispatched on the next business day of the order being placed.
  • Cash on Delivery (COD) Orders are processed and dispatched on the next business day of the order being confirmed via call and/or WhatsApp.

Delivery Timelines

  • Orders typically reach you within 3–8 business days of being placed.
  • Select the Express Shipping mode at checkout to receive your order in 2–4 business days. Charges apply.
  • Exchange or return pickups are done by our logistics partner within 2–4 business days of receiving your request.
    Note: Actual delivery timeline depends on your location, and external factors such as weather conditions, logistical constraints, handling delays or political disruptions.

Shipping Charges

  • Free Shipping on all orders above ₹5000.
  • A flat shipping charge of ₹200 applies to orders below this amount.
  • Express Shipping charges are ₹200 in addition to the charges stated above.

Cash on Delivery (COD)

  • COD is available on all orders regardless of cart value.
  • All COD orders are confirmed via call and/or WhatsApp. We make 3 attempts to confirm. If unconfirmed, the order is automatically cancelled.

Returns to Origin (RTO)

  • Our delivery partner will contact you before delivery. In case of 3 failed attempts to reach you, the order will be returned to origin.
  • If your order returns to origin due to unavailability, failed contact, or refusal, a refund will be issued after deducting up to ₹320 in shipping and reverse logistics charges.

International Presence

  • We currently ship only within India but will expand our operations to international locations soon.

Order Modifications / Cancellations

  • Orders can only be modified or cancelled before they are processed for dispatch, i.e. within 12 hours of being placed. Just write to us at hello@butterscosh.in

Order Notifications

  • You’ll receive notifications via email, SMS, and/or WhatsApp at every key milestone of your order journey, including returns.


Still unsure of the whereabouts of your order? Write to us at hello@butterscosh.in or WhatsApp us on +91 96363 72101.